Contact

Phone: 0499 606 068

FAQs

What species of deer is harvested?

The deer are generally either fallow deer (Dama dama), or chital deer (Axis axis). Both are delicate and light in flavour when compared to other species. 

How is the meat packaged?

We choose to minimise our footprint by not using liners, insulation or ice
packs in our default packaging. You will need to be home for your delivery, or
ask a neighbor, to receive your box and place the products in your fridge or
freezer. However, if you are unavailable during business hours to  receive
your delivery, please let us know so we can meet packaging needs with extra
insulation. Please notify us in your “Order Notes” at checkout.

Meat is packed in vacuum sealed bags in order to retain freshness. Venison can quickly discolour when exposed to the air so we recommend leaving the bag sealed until you’re ready to use.

The packs are kept chilled throughout the delivery chain.

Will my meat be fresh, or frozen?

Some boxes are delivered fresh, and others are frozen. This will depend on your location and the amount of time in transit. If the product is frozen it is ‘fresh-frozen’ meaning it is frozen while in it’s prime. The venison can easily last up to 6 months in your freezer and will retain its quality.

How long will the meat last?

Our products freeze really well.  They will easily last up to 6 months in the freezer, with cuts of meat lasting up to 12 months. Fresh produce will have a best before date. If you don’t plan to eat straight away, we recommend you freeze as soon as possible and eat once thawed.

How long will it take for my delivery to arrive?

A delivery schedule can be found in your confirmation email but you can expect delivery within 2-3 weeks of your order.

How much does shipping cost?

Shipping will be calculated at checkout based on your postcode.  It is generally $30-60 but may exceed this based on location and existing freight service.

Unfortunately, due to high delivery costs, we are unable to absorb freight costs, unless you are local to our processing facility (Northern Rivers, north of Ballina).

Can you promise supply consistency?

This is really important: Fair Game Wild Venison is harvested in the wild and availability is impacted by environmental conditions. This is why we love it. Unlike commercial farms, we can’t control where the deer are and harvesters can’t always get to them, especially in bad weather. We will keep you in the loop if experiencing supply shortages. We appreciate your understanding of this and your support of wild harvested protein.